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PRODUCT
What is the advantage of ordering the TPMS Tool rather than a competitive model?
Will save you $$$, one tool instead of many!
Can I order the TPMS Tool directly from OTC?
No. All products that we sell are sold through distribution. Please contact one of our distributors.
ORDERS
How can I follow-up on my order?
For shipment status on your tool, you will have to contact your Distributor directly. If you have a question pertaining to software subscriptions, you can call contact us at 800-533-6127 or email your inquiry to eisenhowercustomerservice@servicesolutions.spx.com
Are orders entered through the Website
secure?
Our online service providers use SSL encryption technology to assure the
safety of your information.
Do you accept International orders
and Charges?
Yes, we have the ability to process orders for international buyers. We
can receive payments from anywhere in the world.
What information is contained in the
orders that are sent to me?
You will receive complete details of the products, prices and quantities
purchased along with any applicable shipping charges and the total value
of the purchase. The email will contain your name, address, email address
and an order number for reference. Also contained in the email is our
company's contact and web site information so you can contact us as needed.
Can I return my product for a refund
if I am not satisfied?
Your Distributor is permitted to authorize product returns within 35 days
of the original shipment. If you wish to return a product, please have
your Distributor call our customer service department at 800-533-6127
for a return goods authorization. All products must be returned in their
original packaging, in resalable condition, free of any damage or wear.
All products must be returned freight pre-paid. We cannot accept returns
shipped to us "freight collect". A refund for approved returned
goods received in salable condition will be processed for the original
purchase price + freight related costs (Excluding a handling fee of $
5.99) to the original buyers account.
Which credit cards do you accept?
We currently accept Visa, MasterCard, American Express, Discover/Novus,
Diners Club and online checks.
How long does it take for an order
to be processed, and what is the sequence of events that occurs after
an order is placed?
As soon as you make a purchase the dollar value of the purchase is immediately
charged against your card and a confirmation of the sale is sent to you.
Can you bill in different currencies?
All charges are displayed in US $. Banks and the credit card companies
will automatically do a currency conversion to the cardholders' native
currency.
How does check acceptance work?
You are given the option to pay by credit card or check. If you pay by
check then you receive a notification that a sale went through. We will
not however process the sale further until the check clears. Checks usually
take 4-5 business days to clear. Once the check clears you will be notified.
If the check fails to clear, you will also be notified.
SHIPPING
How long will my order take to ship?
Generally, lead-times are 2 - 3 weeks. If you have a special need, please
contact customer service at 800-533-6127.
Do I have to be present to accept
the delivery?
We generally use a shipping method that provides delivery receipt verification
so you or an authorized representative must be present to sign for the
shipment.
Do I automatically receive a message
confirming that my order was shipped?
Yes, when the product is shipped you will be notified via email.
